écran bleu+plantage chrome+plantage firefox

Fermé
paul - 21 févr. 2019 à 12:49
Malekal_morte- Messages postés 180304 Date d'inscription mercredi 17 mai 2006 Statut Modérateur, Contributeur sécurité Dernière intervention 15 décembre 2020 - 21 févr. 2019 à 18:18
bonjour! je m'excuse de revenir encore sur ce sujet mais chaque cas est différent donc j'espère que vous pourrez m'aider à trouver une solution
ça fait une semaine voir plus que mon ordinateur de marque asus sous système win7 n'arrête pas de redémarrer après un plantage aboutissant à un écran bleu; de plus, les navigateurs firefox et chrome n'arrêtent pas de planter, c'est quasi-impossible de naviguer 1h sans plantage ou écran bleu sur chrome; firefox ne démarre pas, juste un rapport de plantage qui s"affiche
en parcourant le forum j'ai vu qu'il fallait télécharger whocrashed et après l'analyse voici le rapport que j'ai eu:

Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Thu 21/02/2019 02:22:37 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrpamp.exe (nt!CcCopyWriteWontFlush+0x4A59)
Bugcheck code: 0x1A (0x3452, 0x152CE000, 0xFFFFFFFFC08260E8, 0x0)
Error: MEMORY_MANAGEMENT
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver. This problem might also be caused because of overheating (thermal issue).
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe .
Google query: ntkrpamp.exe MEMORY_MANAGEMENT



On Tue 19/02/2019 23:30:10 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021919-19952-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDEF04)
Bugcheck code: 0x1A (0x31, 0xFFFFFFFF863FA028, 0xFFFFFFFF8C682000, 0xFFFFFFFF9B8B30EE)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred. The image relocation fix-up table or code stream has been corrupted. This is probably a hardware error.
This is likely to be caused by a hardware problem. This error suggests a case of memory corruption because of a hardware problem. It is suggested you do a test on your RAM modules (memory test) and make sure your system is not getting overheated. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 19/02/2019 23:28:00 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021919-18985-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xA1096)
Bugcheck code: 0x1A (0x403, 0xFFFFFFFFC00E30E8, 0x77658867, 0xFFFFFFFFC009064A)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred. The page table and PFNs are out of sync . This is probably a hardware error, especially if parameters 3 & 4 differ by only a single bit.
This is likely to be caused by a hardware problem. This error suggests a case of memory corruption because of a hardware problem. It is suggested you do a test on your RAM modules (memory test) and make sure your system is not getting overheated. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 19/02/2019 23:17:38 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021919-20732-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDEF04)
Bugcheck code: 0x4E (0x99, 0xB5C26, 0x0, 0xAF5E6)
Error: PFN_LIST_CORRUPT
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the page frame number (PFN) list is corrupted.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 19/02/2019 21:44:01 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021919-20919-01.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x82942)
Bugcheck code: 0x4E (0x2, 0x2DBA0, 0xBFFB7, 0x1)
Error: PFN_LIST_CORRUPT
file path: C:\Windows\system32\drivers\ntfs.sys
product: Système d’exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote du système de fichiers NT
Bug check description: This indicates that the page frame number (PFN) list is corrupted.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in a file system driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK.



On Mon 18/02/2019 23:37:12 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021819-24382-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDEF04)
Bugcheck code: 0x1A (0x41289, 0x2CCB7001, 0xB4F8, 0x2DCB7445)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 17/02/2019 00:43:02 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021719-44959-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xA1096)
Bugcheck code: 0x1A (0x403, 0xFFFFFFFFC001E0E8, 0x3F618825, 0xFFFFFFFFC0019578)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred. The page table and PFNs are out of sync . This is probably a hardware error, especially if parameters 3 & 4 differ by only a single bit.
This is likely to be caused by a hardware problem. This error suggests a case of memory corruption because of a hardware problem. It is suggested you do a test on your RAM modules (memory test) and make sure your system is not getting overheated. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 16/02/2019 19:49:10 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021619-22573-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDEF20)
Bugcheck code: 0x1A (0x41284, 0x4B1A001, 0x30F8, 0xFFFFFFFFC0802000)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred. A PTE or the working set list is corrupted.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 16/02/2019 19:46:12 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021619-21216-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xBFA20)
Bugcheck code: 0x1A (0x3452, 0x5C8C000, 0xFFFFFFFFC08080E8, 0x200)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 16/02/2019 18:17:13 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021619-27253-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0x121C6B)
Bugcheck code: 0x19 (0x20, 0xFFFFFFFFA91CD0E8, 0xFFFFFFFFA91CD8F8, 0xB020001)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

On your computer a total of 48 crash dumps have been found. Only 10 have been analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

ntkrpamp.exe

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.




franchement je suis complètement perdue, merci d'avance pour votre aide
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2 réponses

Malekal_morte- Messages postés 180304 Date d'inscription mercredi 17 mai 2006 Statut Modérateur, Contributeur sécurité Dernière intervention 15 décembre 2020 24 630
21 févr. 2019 à 13:30
Bonjour,


Vérifie l'état de santé de tes barrettes de mémoire :
- memtest : vérifier barette de mémoire (malekal.com)
- memtest : vérifier barette de mémoire (CCM)

Installe "Real Temp" ou "Coretemp" pour Monitorer la température de l'ordinateur.
Voir à combien monte la température de l'ordinateur lors de son utilisation. Celle-ci ne doit pas dépasser les 60 degrés Celsius. Si possible joindre au message une capture d'écran du logiciel.

Installe Speccy.
Donne les températures CPU (processeur) et GPU (carte graphique) quand tu lances un film et surveille les températures maximales durant l'utilisation de l'ordinateur.
Vérifie aussi le disque dur (partie stockage) et les remontés SMART données par Speccy, notamment si le statut de tous les disques est bien en "bon".
Voir Tutoriel Speccy pour de l'aide

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malheureusement le problème persiste! la température s'élève à 56 dégrés celcius ! le problème est tel que tous mes navigateurs plantent du coup c'est assez difficile de poursuivre toutes les procédures correctement
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Malekal_morte- Messages postés 180304 Date d'inscription mercredi 17 mai 2006 Statut Modérateur, Contributeur sécurité Dernière intervention 15 décembre 2020 24 630
21 févr. 2019 à 18:18
As-tu fait le memtest ?

Pour vérifier ton ordinateur, pour d'éventuels infections et avoir un état général du système :

Suis le tutoriel FRST en cliquant sur ce lien bleu. ( prends le temps de lire attentivement - tout y est bien expliqué ).

Télécharge et lance le scan FRST,
Attendre la fin du scan, un message indique que l'analyse est terminée.

Trois rapports FRST seront générés :
  • FRST.txt
  • Shortcut.
  • Additionnal.txt


Envoie ces 3 rapports sur le site https://pjjoint.malekal.com/ et en retour donne les 3 liens pjjoint qui mènent aux rapports ici dans une nouvelle réponse afin que l'on puisse les consulter.

(Les liens bleus mènent à des tutoriels explicatifs pas à pas, clic dessus pour avoir les instructions plus précises à suivre).



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