écran bleuFermé

Question

Bonsoir
Un  écran bleu est apparu soudainement sur mon pc avec texte en anglais que je ne maitrise pas et qu a disparu. Puis w 7 s'est relancé et j'ai pu le redémarrer normalement.
J'ai eu une fenêtre dont voici un copier coller:


J'aimeraiqu'on puisse m'indiquer de quoi il s'agit.
merci pour votre attention

maniblake41 · Answer

salut ,si tu peux faire une capture de se qu'il y a dans ces deux fichier que tu as dans ta capture 3  ces fichier : c:\windows\Minidump\082715-11637-01.dmp  et l'autre du dessous c:\User\max\AppData\Local\Temp\Wer-41387-o.sysdata.xml   et les mettre pour que l'on voit merci

Utilisateur anonyme · Answer

Bsr Maniblake
Windows ne peut pas ouvrir le premier fichier et renvoie au web; les résultats pour ouvrir ce dump font appel à des logiciels à télécharger mais je ne l'ai pas fait car je veux être prudent.
Quant au second fichier dans temp il n'existe pas!
voici le résultat de Whocrashed:
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Thu 27/08/2015 21:47:46 GMT your computer crashed
crash dump file: C:\Windows\Minidump\082715-11637-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0xBE932) 
Bugcheck code: 0xA (0xFFFFFA800EA1A010, 0x2, 0x1, 0xFFFFF800031812E6)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.). 
Google query: Advanced Micro Devices, Inc. IRQL_NOT_LESS_OR_EQUAL



On Thu 27/08/2015 21:47:46 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) 
Bugcheck code: 0xA (0xFFFFFA800EA1A010, 0x2, 0x1, 0xFFFFF800031812E6)
Error: IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: 

atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information. 

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. 

Comme je ne maitrise pas l'anglais je vous laisse le soin de comprendre car la traduction par google est toujours très décevante.

écran bleu

2 réponses

Discussions similaires

Newsletters