Driver Power State Failure / pci.sys

Fermé
essaff - 16 oct. 2018 à 14:59
 essaff - 16 oct. 2018 à 16:58
Bonjour,

J'ai déjà depuis quelques temps un problème de BSoD lorsque je retire le câble d'alimentation de mon ordi portable. Le message s'affichant est DRIVER_POWER_STATE_FAILURE. J'ai déjà essayé diverses solutions proposées sur d'autres forums, mais aucune n'a résolu mon problème. J'ai utilisé WinDbg et voilà les infos que j'obtiens:

DRVPOWERSTATE_SUBCODE: 3

DRIVER_OBJECT: ffffcf80a5b86e60

IMAGE_NAME: pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 5a7f3138

MODULE_NAME: pci

FAULTING_MODULE: fffff8013c200000 pci

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: svchost.exe

CURRENT_IRQL: 2

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

DPC_STACK_BASE: FFFFD000CFFE2FB0

STACK_TEXT:
ffffd000`cffe2c78 fffff800`b74684da : 00000000`0000009f 00000000`00000003 ffffcf80`a63aa880 ffffd000`cffe2cb0 : nt!KeBugCheckEx
ffffd000`cffe2c80 fffff800`b74683fa : ffffe001`8bc543c8 ffffcf80`f5a40880 ffffe001`8bc54400 fffff800`b72a584d : nt!PopIrpWatchdogBugcheck+0xde
ffffd000`cffe2ce0 fffff800`b72a2b58 : 00000000`00000000 ffffd000`cffe2e30 00000000`00000001 ffffd000`00000000 : nt!PopIrpWatchdog+0x32
ffffd000`cffe2d30 fffff800`b73b83e5 : 01010101`01010101 ffffd000`cffa4180 ffffe001`8595bc30 000000fc`f83c0028 : nt!KiRetireDpcList+0x4f8
ffffd000`cffe2fb0 fffff800`b73b81e9 : 000000fc`f809ddf0 00000000`00040028 000000fd`f8400010 00000000`00000001 : nt!KxRetireDpcList+0x5
ffffd000`21f6fac0 fffff800`b73babf5 : ffffcf80`cef10880 fffff800`b73b6d0f ffffcf80`cef10880 00000000`00000000 : nt!KiDispatchInterruptContinue
ffffd000`21f6faf0 fffff800`b73b6d0f : ffffcf80`cef10880 00000000`00000000 00000000`00000001 000000fc`f809e920 : nt!KiDpcInterruptBypass+0x25
ffffd000`21f6fb00 00007ffd`6d0e82c6 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatchNoLockNoEtw+0xaf
000000fc`f809d950 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`6d0e82c6


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

IMAGE_VERSION: 6.3.9600.18939

FAILURE_BUCKET_ID: 0x9F_VRFK_3_IMAGE_pci.sys

BUCKET_ID: 0x9F_VRFK_3_IMAGE_pci.sys

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x9f_vrfk_3_image_pci.sys

FAILURE_ID_HASH: {85b81013-f9d0-3ca0-893e-e2908ac9e060}

Followup: MachineOwner

_____________

Je vous remercie d'avance pour vos réponses!


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3 réponses

Malekal_morte- Messages postés 180304 Date d'inscription mercredi 17 mai 2006 Statut Modérateur, Contributeur sécurité Dernière intervention 15 décembre 2020 24 629
16 oct. 2018 à 15:08
Salut,

Quelle est la version de Windows ?

Les écrans bleus ou BSOD sont des plantages de Windows qui ne peut plus continuer à fonctionner.
Ces plantages ont plusieurs sources possibles :
- sources logiciels : plantage d'un pilote d'un périphérique comme ceux de la carte graphique, l'antivirus qui plante ou tout autre logiciel qui peut se charger "dans un bas niveau" sur Windows.
- sources matériels : problème matériels sur le disque dur, barrettes de mémoire défectueuses ou incomparabilités, etc

Il faut impérativement que tu regardes si ces plantages ont lieu à des moments particuliers, par exemple, si c'est lorsque tu lances une vidéo sur ton navigateur internet ou un jeu, il y a des chances que ce soit le pilote de la carte graphique. Il faudra alors réinstaller les pilotes de la carte graphique.
Débranche aussi tout autre périphérique que le clavier/souris (manette de jeu, webcam en USB, imprimante USB, etc), si tu as un de ces périphériques, indique le, ça peut être une source.

plus d'informations sur ces écrans bleus, sur la page suivante : https://www.malekal.com/bsod-ecran-bleu-windows/

On peut aussi utiliser WhoCrashed pour obtenir des informations sur ces plantages.
Télécharger et exécute Whocrashed : Telecharger WhoCrashed
=> Tutoriel WhoCrashed
Fais un copier/coller du contenu ici comme indiqué dans le tuto.

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Merci de ta réponse,

Je suis sous Windows 8.1

Au début, les problèmes apparaissaient lorsque je lançais des jeux. Ils apparaissent maintenant aussi à d'autres moments. J'ai déjà tenté de réinstaller le pilote de ma carte graphique.
Je n'utiles qu'une souris comme périphérique et elle ne semble pas être la source du problème.
Voici les résultats de l'analyse WhoCrashed:

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Welcome to WhoCrashed (HOME EDITION) v 6.01
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This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program might help you find the root cause of the problem and a solution.

Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows a lot of system crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue or black screen unless they are configured for this. Instead these systems suddenly reboot without any notice.

This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.

To obtain technical support visit www.resplendence.com/support

Click here to check if you have the latest version or if an update is available.

Just click the Analyze button for a comprehensible report ...



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Home Edition Notice
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This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.

Please note that this version of WhoCrashed is not licensed for use by professional support engineers.

Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.


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System Information (local)
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Computer name: LAURENCE-PC
Windows version: Windows 8.1 , 6.3, build: 9600
Windows dir: C:\Windows
Hardware: G551JW, ASUSTeK COMPUTER INC.
CPU: GenuineIntel Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 17063514112 bytes total




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Crash Dump Analysis
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Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Sun 14.10.2018 14:43:39 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt+0x1402A0)
Bugcheck code: 0x9F (0x3, 0xFFFFCF80A63AA880, 0xFFFFD000CFFE2CB0, 0xFFFFCF80B444ABD0)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 04.05.2018 21:15:44 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\050418-63250-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1552A0)
Bugcheck code: 0x9F (0x3, 0xFFFFE0002A383880, 0xFFFFD0018BFFD960, 0xFFFFE0002EDFECA0)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 01.05.2018 21:17:02 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\050118-53734-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1552A0)
Bugcheck code: 0x9F (0x3, 0xFFFFE000293CE060, 0xFFFFD00024EBE960, 0xFFFFE0002DA247A0)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 30.04.2018 21:43:09 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\043018-43406-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1552A0)
Bugcheck code: 0x9F (0x3, 0xFFFFE0013780B060, 0xFFFFD001210BE960, 0xFFFFE001367C1010)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 29.04.2018 11:11:01 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\042918-43890-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1552A0)
Bugcheck code: 0x9F (0x3, 0xFFFFE000FA628880, 0xFFFFD000861F9960, 0xFFFFE000F95D2650)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 28.04.2018 21:18:39 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\042818-30796-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1552A0)
Bugcheck code: 0x9F (0x3, 0xFFFFE000BFAD0880, 0xFFFFF801EEEC8960, 0xFFFFE000BE5D4B40)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 27.01.2018 17:47:08 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\012718-33031-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x154EA0)
Bugcheck code: 0x9F (0x3, 0xFFFFE001CCD81880, 0xFFFFF8022B6B0960, 0xFFFFE001D1BEA7A0)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 15.05.2017 17:46:37 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\051517-53921-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E2A0)
Bugcheck code: 0x9F (0x3, 0xFFFFE001B8380060, 0xFFFFD00196171960, 0xFFFFE001BC808010)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



The following dump files were found but could not be read. These files may be corrupt:
C:\Windows\Minidump\050918-53828-01.dmp
C:\Windows\Minidump\051517-43640-01.dmp




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Conclusion
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On your computer a total of 51 crash dumps have been found. Only 10 have been analyzed. Only 8 are included in this report. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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Malekal_morte- Messages postés 180304 Date d'inscription mercredi 17 mai 2006 Statut Modérateur, Contributeur sécurité Dernière intervention 15 décembre 2020 24 629
16 oct. 2018 à 15:53
51 crashs.... la vache.

commence par une mise à jour de pilotes avec DriversCloud :
=> tutoriel comment mettre à jour ses pilotes avec DriversCloud

~~

Installe Speccy.
Donne les températures CPU (processeur) et GPU (carte graphique) quand tu lances un film et surveille les températures maximales durant l'utilisation de l'ordinateur.
Vérifie aussi le disque dur (partie stockage) et les remontés SMART données par Speccy, notamment si le statut de tous les disques est bien en "bon".
Voir Tutoriel Speccy pour de l'aide

~~

Pour vérifier l'ordinateur, je t'invite à faire cette analyse FRST et donner les rapports en retour :

Suis le tutoriel FRST. ( prends le temps de lire attentivement - tout y est bien expliqué ).

Télécharge et lance le scan FRST,
Attendre la fin du scan, un message indique que l'analyse est terminée.

Trois rapports FRST seront générés :
  • FRST.txt
  • Shortcut.txt
  • Additionnal.txt


Envoie ces 3 rapports sur le site https://pjjoint.malekal.com/ afin de les partager.
En retour donne les 3 liens pjjoint qui mènent aux rapports ici dans une nouvelle réponse afin que l'on puisse les consulter.



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Voilà, j'ai mis mes pilotes à jour avec Drivers CLoud.
La température de mon CPU était de 82 dégrés, 85 lors du visionnement d'un film. La température de la carte graphique semblait, quant à elle, rester à 65 degrés. Tous les statuts de disque sont "GOOD".
Voici les liens FRST:
https://pjjoint.malekal.com/files.php?id=FRST_20181016_z14k10u11y1513
https://pjjoint.malekal.com/files.php?id=20181016_t13y10n10y14k14
https://pjjoint.malekal.com/files.php?id=20181016_d13s11w8g9g8
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