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3 réponses
bonsoir René j'espére que tu lis l'anglais.
If the paper jam error message is appearing without paper (stuck or otherwise) in the machine, you may be experiencing a “False” paper jam.
Perform a test page without paper in the machine. Press the OK and Help keys at the same time to print an internal test page. After doing the key press, the machine should prompt you to put paper in with the “ Out of Paper ” error message. If the machine doesn’t display this, but displays “ Paper Jam ”, then you are seeing a “False” paper jam. If this occurs, proceed to the following steps
Perform a reset on the unit by following the steps below:
1.
Make sure that the unit is on, and unplug the power cord from the back of the unit. Unplug the power cord from the wall outlet.
2.
Wait 30 seconds, then plug the power cord back into the wall outlet.
3.
On the unit keypad press the OK and the Help keys simultaneously and hold both keys down while plugging in the power cord.
4.
The Semi-full Reset message will appear on the unit display.
5.
Wait until the unit initialization process is complete. The unit will have recovered its original settings.
If you have completed all of the steps listed above and are still experiencing a problem, service your product.
J'ai trouve sa sur:http://h10025.www1.hp.com
bonne chanse
cordialement
SUSSI
If the paper jam error message is appearing without paper (stuck or otherwise) in the machine, you may be experiencing a “False” paper jam.
Perform a test page without paper in the machine. Press the OK and Help keys at the same time to print an internal test page. After doing the key press, the machine should prompt you to put paper in with the “ Out of Paper ” error message. If the machine doesn’t display this, but displays “ Paper Jam ”, then you are seeing a “False” paper jam. If this occurs, proceed to the following steps
Perform a reset on the unit by following the steps below:
1.
Make sure that the unit is on, and unplug the power cord from the back of the unit. Unplug the power cord from the wall outlet.
2.
Wait 30 seconds, then plug the power cord back into the wall outlet.
3.
On the unit keypad press the OK and the Help keys simultaneously and hold both keys down while plugging in the power cord.
4.
The Semi-full Reset message will appear on the unit display.
5.
Wait until the unit initialization process is complete. The unit will have recovered its original settings.
If you have completed all of the steps listed above and are still experiencing a problem, service your product.
J'ai trouve sa sur:http://h10025.www1.hp.com
bonne chanse
cordialement
SUSSI
bonjour, j'ai un problème je n'arrive pas à trouver le logiciel pour installer cette imprimante. Je suis allée sur le site hp é il n'existe pas de logiciel pour cette imprimante, si quelqu'un connait un site ou je pourrai le télécharger ça serait simpa
merci
merci
1 juin 2008 à 17:14
René