Problème ecran bleu

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11
Date d'inscription
lundi 8 février 2016
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Dernière intervention
13 janvier 2020
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Kaizertf
Messages postés
11
Date d'inscription
lundi 8 février 2016
Statut
Membre
Dernière intervention
13 janvier 2020
-
Bonsoir,

Je viens vers vous à la suite d'un énième écran bleu sur mon PC.

Les composants de mon PC (tout est neuf, j'ai monté le pc début décembre)
Processeur : i7-9700K
Ram : Corsair Vengeance LPX DDR4 2x8GB 3200MHz
Carte mère : Asus mpg z390 gaming edge ac
Carte Graphique : Geforce RTX 2070 super ventus
Alimentation : Cooler Master mwe gold 650 full modular
Disque dur : Seagate Barracuda 2 To
SSD : Crucial MX500 500Go
Ecran : AOC C24G1 144Hz
Système d'exploitation : Microsoft Windows 10 Famille

J'ai remarqué par le biais de l'observateur d'événement 3 erreurs dont une critique à chaque écran bleu survenu sur mon pc.

"Échec de la création du fichier de l’image mémoire en raison d’une erreur lors de la création de cette image."
"L’ordinateur a redémarré après une vérification d’erreur. La vérification d’erreur était : 0x00000124 (0x0000000000000000, 0xffffca0349b54028, 0x00000000b2000000, 0x0000000000030005). Un vidage a été enregistré dans : C:\WINDOWS\MEMORY.DMP. ID de rapport : 403beba3-e1b5-4648-afc5-b077a5cc6e76."
"Le système a redémarré sans s’arrêter correctement au préalable. Cette erreur peut survenir si le système ne répond plus, s’est bloqué ou n’est plus alimenté de façon inattendue."

https://gyazo.com/a1efb156d4771ed0aa752c77427a6963

J'ai également fait une analyse avec WhoCrashed et j'ai obtenu ceci :

System Information (local)
--------------------------------------------------------------------------------

Computer name: DESKTOP-28B5OT1
Windows version: Windows 10 , 10.0, build: 18363
Windows dir: C:\WINDOWS
Hardware: MS-7B17, Micro-Star International Co., Ltd., MPG Z390 GAMING EDGE AC (MS-7B17)
CPU: GenuineIntel Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz Intel8664, level: 6
8 logical processors, active mask: 255
RAM: 17111158784 bytes (15,9GB)




--------------------------------------------------------------------------------
Crash Dump Analysis
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Crash dumps are enabled on your computer.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Sun 12/01/2020 20:13:30 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\011220-7843-01.dmp
This was probably caused by the following module: hal.dll (hal+0x47FE8)
Bugcheck code: 0x124 (0x0, 0xFFFFCA0349B54028, 0xB2000000, 0x30005)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 12/01/2020 20:13:30 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: pshed.dll (PSHED!PshedBugCheckSystem+0x10)
Bugcheck code: 0x124 (0x0, 0xFFFFCA0349B54028, 0xB2000000, 0x30005)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\pshed.dll
product: Système d’exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote d’erreurs matérielles spécifiques à une plateforme
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sun 12/01/2020 17:58:51 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\011220-7140-01.dmp
This was probably caused by the following module: hal.dll (hal+0x47FE8)
Bugcheck code: 0x124 (0x0, 0xFFFF9B0D221BB028, 0xB2000000, 0x30005)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 12/01/2020 17:18:02 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\011220-7328-01.dmp
This was probably caused by the following module: hal.dll (hal+0x47FE8)
Bugcheck code: 0x124 (0x0, 0xFFFF930F5479F028, 0xB2000000, 0x30005)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 12/01/2020 17:08:33 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\011220-7109-01.dmp
This was probably caused by the following module: hal.dll (hal+0x47FE8)
Bugcheck code: 0x124 (0x0, 0xFFFFAC8FC0044028, 0xB2000000, 0x30005)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 10/01/2020 15:13:38 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\011020-7406-01.dmp
This was probably caused by the following module: hal.dll (hal+0x47FE8)
Bugcheck code: 0x124 (0x0, 0xFFFF9287B4C44028, 0xB2000000, 0x30005)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





--------------------------------------------------------------------------------
Conclusion
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6 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



J'ai déjà fait auparavant une réinstallation de Windows 10 en gardant mes fichiers et logiciels, je n'ai rien eu pendant une semaine puis le soucis est revenu.

Merci d'avance.

2 réponses

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29696
Date d'inscription
vendredi 24 août 2007
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Dernière intervention
26 janvier 2020
2 895
Essaie une mise à jour du BIOS.

Messages postés
11
Date d'inscription
lundi 8 février 2016
Statut
Membre
Dernière intervention
13 janvier 2020

Salut, j'ai été regardé et il y avait une version du bios plus récente que celle sur la mienne donc je l'ai installé, merci.
Je croise les doigts que mon problème ait été corrigé :)