[Garantie] Razer Naga Classic

Salut,

Je ne sais pas comment faire marcher la garantie de ma Razer Naga Classic.
J'ai envoyé un mail, voila ce qu'il m'ont dit:

Hello there,

Thank you for contacting Razer Support. My name is Han and I will be assisting you today. From your last email, you mentioned that your Razer Naga Classic's scroll button needs extra force to press.

We are sorry, but unfortunately it sounds like your product may be defective. 

However, before we proceed, kindly read through the points stated below. 


Product purchased from Reseller: 

1. Contact your authorized Razer reseller regarding your defective product. 
2. They need to confirm the defect and verify if your claim meets all the conditions as outlined on www.razerzone.com/warranty, before processing your request further. 
3. Resellers still retain the right to reject the claim should the claim not meet the conditions stated in our warranty policy. 
4. If the reseller rejects your claim, kindly fill up the form below with the reason of rejection, for us to review further. 
5. This email from Razer is not a confirmation for exchange with the resellers. 


Product purchased from Razerstore (www.razerzone.com): 

1. Please supply and/or confirm the information below. 
2. Ensure the product number supplied is correct (it starts with RZ) and that your Razerzone order number is accurate too. 
3. Accurate product number is important in order to process the correct replacement to you. 
- For mice & keyboards: normally located on the PID label at the bottom of your Razer Product. 
- For headsets & headphones: PID label will be located under the left removable ear cushion or on a tag attached to the cable. 
4. If you have any trouble finding the required information, please reply directly to this email so we can further assist you. 


RMA Request Form 

Full Name: 
Email: "mon e-mail" 
Phone: 
Current Mailing Address: 
City: 
State/Province: 
Postal (Zip) Code: 
Country: 

Model name/style/color: Naga Classic 
Serial No : "numéro de série"
Product No.: "numéro de produit"

Place of Purchase: RAZERZONE EU 
Date of Purchase: 4/13/2015 
Proof of Purchase:(Please note a proof of purchase would be a scanned copy of a purchase receipt/invoice or your Razerzone order #) 

Please note our system cannot accept file sizes of 3Mbs or larger. **Please provide as many of the details that you have available. ***Serial numbers start with two letters, then are a string of letters and/or numbers, no hyphens. ****Product numbers are a set of letters and numbers with hyphens. Both SN and PN will be close to one another on the product and can generally be found on the bottom of your unit. Some headsets will have the numbers under the left ear muff or attached to the cord. Should you need any further assistance please let us know and we will be happy to help. Best Regards, Han Razer Support

Si quelqu'un pourrait me dire ce que je dois faire, je n'y comprend rien.

Merci d'avance,

Jhaillot74.