;Dans le fichier agents.conf
;-----------------------------------
[agents]
persistentagents=yes
recordagentcalls=yes
wrapuptime=5000
recordformat=gsm
ackcall=no
group=1
agent => 001,,Jeanine Araujo
agent => 002,,Jesus Velasquez
-----------------------------------
;End of Example from agents.conf


;;Dans le fichier queues.conf
;-----------------------------------
[general]
persistentmembers = yes
autofill=yes

[default]

#include queues_custom.conf
#include queues_additional.conf
#include queues_post_custom.conf
;---------------------------------------------
;end of queues.conf

queues_additional.conf example of queue 601
--------------------------------------------
[603]
announce-frequency=0
announce-holdtime=no
eventmemberstatus=no
eventwhencalled=yes
joinempty=yes
leavewhenempty=no
maxlen=0
monitor-type=mixmonitor
monitor-format=gsm
music=default
periodic-announce-frequency=0
queue-callswaiting=silence/1
queue-thereare=silence/1
queue-youarenext=silence/1
retry=5
strategy=leastrecent
timeout=15
wrapuptime=0
---------------------------------------------

extensions_override_freepbx.conf
---------------------------------------------
[agent-login]

exten => 600*,1,Macro(login-agent-queue,600)
exten => 600**,1,Macro(logout-agent-queue,600)
exten => 601*,1,Macro(login-agent-queue,601)
exten => 601**,1,Macro(logout-agent-queue,601)
----------------------------------------

extensions_custom.conf
----------------------------------------
; ARG1 queue number to log into, agent number will be asked by IVR, see below.
[macro-login-agent-queue]
exten => s,1,Answer
exten => s,n,set(play=1) ;Inicialmente hacemos play del mensaje final
exten => s,n,Read(agentNum|agent-user|5||3|5) ; get callback number from user
exten => s,n,NoOp(Logeando a agentNum=[${agentNum}] callerid=[${CALLERID(NUM)}] status agente=[${AGENT(${agentNum})}])
;Asterisk 1.2 exten => s,n,AgentCallbackLogin(${agentNum}||${CALLERID(NUM)}@local)
exten => s,n,GotoIf($["${AGENT(${agentNum})}" = "LOGGEDOUT"]?agentLogin:addQueue)
exten => s,n(agentLogin),set(play=0)
exten => s,n,AgentCallbackLogin(${agentNum}||${CALLERID(NUM)})
exten => s,n(addQueue),AddQueueMember(${ARG1},Agent/${agentNum})
exten => s,n,UserEvent(Agentlogin,Agent: Agent/${agentNum}))
exten => s,n,GotoIf($[${play} = 1]?play)
exten => s,n,Hangup()
exten => s,n(play),playback(agent-loginok)
exten => s,n,hangup

[macro-logout-agent-queue]
exten => s,1,Answer
exten => s,n,Read(agentNum|agent-user|5||3|5) ; get callback number from user
exten => s,n,RemoveQueueMember(${ARG1},Agent/${agentNum})
exten => s,n,AgentCallbackLogin(${agentNum}||)
exten => s,n,UserEvent(RefreshQueue)
exten => s,n,Hangup()
----------------------------------------










************
new queues.conf file

[general]

;Operator Home
[extensions-home]
music=default
strategy=ringall
maxlen=0
context=extensions-home
member => Agent/300
member => Agent/301
member => Agent/310
member => Agent/311
member => Agent/312
member => Agent/313
member => Agent/314
member => Agent/499
member => Agent/500
member => Agent/510
member => Agent/511
member => Agent/512
***************************

Thanks

Chuck Bunn wrote:

> Hi,
>
> I have now tried other strategies including random and round robin. I
> am beginning to think there is some sort of bug with Agent groups? I
> will try assigning members to a queue not by their group but
> individually.
>
> Thanks
>
> Chuck Bunn wrote:
>
>> Hi,
>>
>> In the queue.conf I have set the strategy set to ringall but only the
>> lowest
>> agent number ever rings??? A show agents at the CLI shows three
>> agents logged
>> in yet only the first agent ever rings. I have my agents in a group,
>> group 1.
>>
>> ****************
>> queue.conf
>>
>> [general]
>>
>> ;Operator Home
>> [extensions-home]
>> music=default
>> strategy=ringall
>> maxlen=0
>> context=extensions-home
>> member => Agent/@1
>>
>> ******************
>> agents.conf
>>
>> [agents]
>> wrapuptime=0
>> musiconhold => default
>> updatecdr=yes
>>
>> ;Operator - Home
>> group=1
>> agent => 300,300,name1
>> agent => 301,301,name2
>>
>> agent => 310,310,name3
>> agent => 311,311,name4
>> agent => 312,312,name5
>> agent => 313,313,name6
>> agent => 314,314,name7
>>
>> agent => 499,499,name8
>>
>> ;Operator - Spa
>> agent => 500,500,name9
>>
>> agent => 510,510,name10
>> agent => 511,511,name11
>> agent => 512,512,name12
>>
>> ;Operator - Rest
>> group=2
>> agent => 600,600,name13
>>
>> ****************************
>> extensions.conf
>>
>> [general]
>> #include macros.incl
>>
>> [incoming-home]
>> exten => s,1,Goto(extensions-home,100,1)
>> exten => t,1,Goto(extensions-home,100,1)
>> exten => i,1,Goto(extensions-home,100,1)
>>
>> [extensions-home]
>> include => parkedcalls
>>
>> ;Operator queue, Operator Console, and Receptionist Phone
>> exten => 100,1,Answer()
>> exten => 100,2,Queue(extensions-home|trn|||120)
>>
>> ;Office Personnel
>> exten => _30[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
>> exten => _31[0-4],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
>> exten => _399,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
>> exten => _40[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
>> exten => _499,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
>>
>> ;Spa Personnel
>> exten => _500,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
>> exten => _51[0-2],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
>> exten => 590,1,Dial(ZAP/3,20)
>>
>> ;Voicemail Main
>> exten => 800,1,Answer
>> exten => 800,2,VoicemailMain
>>
>> ;Agent Login
>> exten => 801,1,AgentCallbackLogin(,, at extensions-home)
>>
>> ;Voice Conferencing
>> exten => _85X,1,Answer
>> exten => _85X,2,MeetMe(${EXTEN})
>>
>> ;exten => i,1,Voicemail(s300)
>> ;exten => t,1,Voicemail(s300)
>>
>> exten => fax,1,Dial(ZAP/4,20)
>> exten => fax,2,Congestion
>> exten => fax,102,Congestion
>>
>> [local]
>> ignorepat => 9
>> exten => _9NXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
>> exten => _9NXXXXXX,2,Congestion(5)
>> exten => _9NXXXXXX,102,congestion(5)
>> exten => 911,1,Dial(${OUTBOUNDTRUNK}/911)
>> exten => 9911,1,Dial(${OUTBOUNDTRUNK}/911
>> include => extensions-home
>>
>> [longdistance]
>> ignorpat => 9
>> exten => _91NXXNXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
>> exten => _91NXXNXXXXXX,2,Congestion(5)
>> exten => _91NXXNXXXXXX,102,congestion(5)
>> include => local
>>
>>
>> [globals]
>> OUTBOUNDTRUNK=Zap/G1
>>
>> PSTN1=Zap/1
>> PSTN2=Zap/2
>>
>> PHONE1=Zap/3
>> PHONE2=Zap/4
>>
>> ************************
>> CLI Output
>>
>> ....
>> Starting simple switch on 'Zap/1-1'
>> -- Executing Goto("Zap/1-1", "extensions-home|100|1") in new stack
>> -- Goto (extensions-home,100,1)
>> -- Executing Answer("Zap/1-1", "") in new stack
>> -- Executing Queue("Zap/1-1", "extensions-home|trn|||120") in new
>> stack
>> -- outgoing agentcall, to agent '300', on
>> 'Local/300 at extensions-home-b560
>> <javascript:open_compose_win('to=300%40extensions-home-b560­&thismailbox=sent-mail');>,1'
>>
>> -- Called Agent/@1
>> -- Executing Macro("Local/300 at extensions-home-b560
>> <javascript:open_compose_win('to=300%40extensions-home-b560­&thismailbox=sent-mail');>,2",
>>
>> "stdexten|300|SIP/300") in new stack
>> -- Executing Dial("Local/300 at extensions-home-b560
>> <javascript:open_compose_win('to=300%40extensions-home-b560­&thismailbox=sent-mail');>,2",
>> "SIP/300|20") in new
>> stack
>> -- Called 300
>> -- SIP/300-00ed is ringing
>> -- Agent/300 is ringing
>> -- SIP/300-00ed answered Local/300 at extensions-home-b560
>> <javascript:open_compose_win('to=300%40extensions-home-b560­&thismailbox=sent-mail');>,2
>>
>> -- Agent/300 answered Zap/1-1
>> ...
>>
>> Thanks