Oui, exactement le même problème avec mon Vista, je devait redémarrer mon pc pour pouvoir re me connecter, j'ai du faire une restauration pour enlever le service pack 1 et depuis plus de problème, avant de réinstaller le service pack 1 il y a t-il une solution ?

Bonjour

J'ai le meme probleme avec le pack1 de vista, je viens de le désinstaller en attendant un correctif ou une explication

J'ai voulu faire la mise a jour vista, ce qui a planté mon pc, j'ai du formater pour l'enlever, du coup j'ai tout perdu car pas moyen d'aller sur mon disque dur pour sauvegarder !!
j'ai tout reinstallé et la on me redemande de faire la mise a jour du pack 1 , je n'ose plus le faire.
kelkun peut il m'aider ?
merci

Bonsoir Red

Malheureusement, je ne peux pas t'aider. Apres avoir installer le pack1, j'ai les memes problemes que vous alors je l'ai désinstallé a l'aide du panneau de configuration ( ajout/suppresion programme). Avant de le reinstaller j'attends un peu que microsoft fasse un correctif, en effet il y a quelques mois j'avais le meme probleme et microsoft a fait un patch alors un peu de patience ...

Mon système a planter au redémarrage. La souris bloquée, plus de son, affichage énorme et décaler. J'ai été obliger de désinstallé ps1 et bien sans souris s'est galère. Alors merci le pack qui résout tous les petits soucis, j'ai juste perdu une après midi. Merci microsoft je vais réfléchir a deux fois avant de mettre a jour mon système.Sa rassure j'étais pas la seule.Enfin si quelqu'un sais pourquoi je voudrais bien savoir.merci.

Ah oui, quel problème! Sauf que j'ai l'ordi depuis 3 jours et que ça le faisait avant le sp1 qui s'est installé hier.
Au bout de 20 mn, ou 1h ou 2 max, plus de navigation, sans problème détecté.
Je craque!

Une piste pour résoudre nos problemes :

http://www.laboratoire-microsoft.org/...

Bonjour,je viens de recevoir une reponse de microsoft : en esperant que cela resolve le probleme

Dear Christophe,



Thank you for contacting Microsoft Online Support Service. My name is Arthur Li, and I am glad to work with you. For your reference, the case ID for this service request is . You can contact me directly by sending an email to v-30arli@mssupport.microsoft.com with the case ID in the subject line.



I would like to apologize for the delay in responding to your support request. Please be assured that you have successfully contacted the correct support team and I will be working with you to address your concerns as quickly as possible.



From the problem description, I understand that the Internet Explorer (IE) cannot display any websites after installing Windows Vista SP1. The MSN connection is fine, so the Internet connection should be OK. We have reinstall Windows Vista SP1 to workaround the issue. If there has been any misunderstanding, please let me know.



I understand the inconvenience you have experienced. Please be assured that I will do my best to help you.



This behavior may occur if one of the following factors is true:



1. The Hosts file and DNS cache are corrupt after installing Vista SP1.

2. The Internet IE settings are damaged after installing Vista SP1.



Based on the current situation, I suggest we reinstall the Windows Vista SP1 first and then perform the following troubleshooting suggestions.



Clear Hosts file and DNS cache

================

Step 1: Clear the Hosts file

--------------------------------------

1. Click the Start Button, type "%SystemRoot%\system32\drivers\etc" (without quotation marks) in the Search bar and press Enter.

2. Right-click on the file "Hosts" (without quotations) and choose Delete.

3. Click Yes to confirm the deletion.



Step 2: Clean up the Domain Name Resolution (DNS) cache

--------------------------------------

1. Click the Start Button, type "cmd" (without quotation marks) in the Search bar.

2. Right click on the search result listed upper and click Run as Administrator.

3. In the popup window, type: "ipconfig /flushdns" (without quotation marks) and press Enter.



If the issue persists, let us also try to reset the IE settings.



Reset IE & register files

=================

1. Click Start, please type “inetcpl.cpl” (without quotation marks) in the Start Search bar and press Enter to open the Internet options window.

2. Switch to the Advanced tab.

3. Click the "Reset Internet Explorer Settings" button.

4. Click Reset to confirm the operation.

5. Click Close when the resetting process has finished.

6. Uncheck the "Enable third-party browser extensions" option in the Settings box.

7. Click Apply, click OK.



If the issue persists, please send me more information for our further research.



The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps:



1. Click the Start Button, type "MSINFO32" in the Search Bar and press Enter to start the System Information.

2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click “Desktop” on the left pane, and click Save.



Please send it as an attachment to v-30arli@mssupport.microsoft.com. If the file is too large to be sent, please right-click on the exported file, choose "Send To" -> "Compressed (zipped) Folder", and then send the zip file to v-30arli@mssupport.microsoft.com for my further research.



Note: When attaching files to emails, the process will vary depending on the email application being used. While you are composing the email, most applications will provide you with either an "Attach" button or Paper Clip Icon to click in order to attach a file. After clicking this button/icon you must browse to the file you wish to attach and select it by either double clicking it or clicking it once and then clicking on the "Attach" button.



Please try the above steps and let me know the results at your earliest convenience. If there are any questions or concerns, feel free to contact me.



I look forward to your reply.



Arthur Li

v-30arli@mssupport.microsoft.com

Microsoft Windows Vista Support Professional



Satisfied customers are my top priority. Please let either myself or my manager know what you think of the level of service provided. You can send feedback directly to my managers, Nansen at v-30naxi@mssupport.microsoft.com.

Rebonjour

J'ai reinstallé le pack1, et essayer les infos données par microsoft mais sans succes,toujours ce probleme d'impossibilité de surfer sur internet au bout d'un certain temps. J'ai donc envoyé un mail a Arthur Li avec ma config en piece jointe.

Suite au prochain mail

Bonjour

Voici la nouvelle reponse de microsoft ... en une phrase "je ne rien faire pour toi"



Dear Christophe,



Thanks for your reply.



I would like to apologize for the delay due to high case volume recently.



From your description, I understand that the issue will not reoccur after uninstalling Windows Vista SP1.



Every update, hotfix, or service pack Microsoft releases will focus on certain aspects of the Microsoft product, such as security enhancement, performance improvement, etc. Microsoft does extensive testing for all updates and service packs. However, we cannot guarantee all the updates can be installed on each computer without any problem due to the numerous varieties of hardware and software.



Since the operating system and applications on your computer are highly customized by the original computer manufacturer, the standard version of the latest service pack may not be fully compatible with the computer system at present. Usually, they will publish a compatibility patch or installation guide for these service packs. Since SP1 (Service Pack 1) was released recently, I would like to suggest contacting the original manufacturer of the computer or the hardware device. Please request installation guides for Windows Vista SP1. If they do not suggest installing SP1 on the computer at present, please delay the update. We can contact Acer support from following link.



http://acer.custhelp.com/cgi-bin/acer.cfg/php/enduser/ask.php?p_sid=-qSqj7*i



Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.



Do you have interest in installing Widows Vista SP1? If so, we can try to reinstall Windows Vista SP1 to check the issue. I would like to confirm that have you tried my suggestions? What is the result? If the issue persists, I also suggest we reinstall the network card driver for Windows Vista from following link.



http://www.acerpanam.com/...



Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.



If the issue persists, I suggest we uninstall Windows Vista SP1 again and wait for the reply from Acer.



Furthermore, the issue and your comments have been sent to our Product Group for further investigation. Customers like you who provide valuable feedback help us improve our products.



Please try my suggestions and let me know the results at your earliest convenience. If there are any questions or concerns, feel free to contact me.



I look forward to your reply.



Arthur Li

v-30arli@mssupport.microsoft.com

Microsoft Windows Vista Support Professional

Bonjour,
J'ai trouvé votre email sur le site de forum de commentçamarche.fr.
J'ai un problème sur la connexion internet après que j'ai installé le Pack 1 depuis le site de microsoft, j'ai le vista, et j'aimerai que vous me donner une solution à mon problème de connexion internet.
J'ai essayé de désinstallé le pack 1, mais je le trouve pas sur ajout/suppresion de programme, je suis allé sur c:\prorgamme file, j'ai trouvé la date de chargement de pack 1 mais ce dernier est fortement ataché à vista, le vista est devenu vista pack 1!!
la connexion msn marche très bien par contre,
Merci de votre aide.
Cordialement.

Bonjour

En fouillant un peu, j'ai trouvé un article sur vista concernant ce probleme, aussi j'en ai fait part a microsoft. Voici la reponse de microsoft :


Dear Christophe,



Thanks for your reply. I have reopened this case for you.



I would like to apologize for the misunderstanding in my previous email, because I do not know French. Thank you for clarifying the issue for me.



Windows Vista should include the hotfix KB937168. Anyway, we can try to install the hotfix KB937168 again for Windows Vista SP1 to check the issue. Here is the hotfix KB937168 download information.



Package:

-----------------------------------------------------------

KB Article Number(s): 937168

Language: All (Global)

Platform: i386

Location: (http://hotfixv4.microsoft.com/...

Password: VEm0@djh



NOTE: Be sure to include all text between '(' and ')' when navigating to this hot fix location!



If the issue persists, I also suggest we test the issue in Clean Boot status.



Clean Boot

================

Let’s disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:

1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.

Note: If prompted, please click Continue on the User Account Control (UAC) window.



2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

3. Click the "Startup" tab, click "Disable All" and click "OK".



Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.



Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This should not affect the system or other programs. We may still manually run these programs later.



What is the result in this mode?



How to return from the Clean Boot state

==================

1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.

Note: If prompted, please click Continue on the User Account Control (UAC) window.

2. On the "General" tab, click "Normal Startup - load all device drivers and services".

3. Click OK. Click Restart when you are prompted to restart your computer.



Please try the above steps and let me know the results at your earliest convenience. If there are any questions or concerns, feel free to contact me.



I look forward to your reply.



Arthur Li

v-30arli@mssupport.microsoft.com

Microsoft Windows Vista Support Professional

Pour cloturer ma contibution a ce fil, j'ai décider de desinstaller le pack1 (pour la deuxieme fois) en attendant un prochain hothix

Essayer cette solution http://support.microsoft.com/kb/937168/en-us

Suite:
"Plusieurs utilisateurs nous ont fait part de soucis suite à la mise à jour au service pack 1 des ordinateurs avec Avast ! et ZoneAlarm installé en simultané.

Aussi, je vous invite à désactiver temporairement Avast ! dans un premier temps et à tester. Si cela ne suffit pas, je vous invite à désinstaller ZoneAlarm tout en maintenant Avast ! désactivé pour des tests.

Quoi qu'il en soit, d'après nos informations, ce sont ces deux logiciels qui sont en cause. Si vous désirez changer la configuration de sécurité de votre système, dans ce cas désinstallez Avast ! et ZoneAlarm, puis installez le logiciel souhaité.

Nous sommes en attente de confirmation pour avoir une explication claire sur ce phénomène.

Dans l'attente de nouvelles de votre part, nous vous remercions de votre confiance."

Hello.
Je viens aux nouvelles.
Avez-vous trouvé une solution ?
Bye.

Bonjour,
J'ai également installé le pack 1 mais j'ai eu le même problème de mise en veille et j'ai donc suivi les instructions décrites précédemment, j'ai tout annulé. Au premier redémarrage tout fonctionnait comme avant mais au second la mise en veille ne remarche plus et pas moyen de savoir comment faire pour que ça refonctionne :(
Si quelqu'un aurait une idée svp??

Voici LA SOLUTION :
Il s'agit d'un conflit entre le pare-feu avancé de vista et les autres logiciels (zonealarm, avast,.....)
-> Démarrer -> dans "rechercher" taper "pare-feu" : -> exécuter Pare-Feu avec fonctions avancées de windows (Administrateur) -> Propriétés du Pare Feu Windows : Dernier onglet : Paramètres IPsec , modifier "Exempter ICPM d'IPsec" de Aucun à OUI.
Et voilà, le tour est joué
Bon surf à tous