Vista BlueScreen

Résolu/Fermé
stoko Messages postés 30 Date d'inscription dimanche 17 juin 2007 Statut Membre Dernière intervention 24 novembre 2009 - 26 juin 2007 à 18:21
blondin777 Messages postés 6149 Date d'inscription vendredi 15 septembre 2006 Statut Contributeur Dernière intervention 6 avril 2012 - 26 juin 2007 à 18:27
Salut,
j'ai un probleme avec mon pc préinstaller vista
depuis que je l'est eu il me fait des BlueScreen et c'est tout le temps la meme:

Signature du problème :
Nom d’événement de problème: BlueScreen
Version du système: 6.0.6000.2.0.0.768.3
Identificateur de paramètres régionaux: 1036

Informations supplémentaires sur le problème :
BCCode: 1000008e
BCP1: C0000005
BCP2: 80646CD2
BCP3: 9B407B1C
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Fichiers aidant à décrire le problème :
C:\Windows\Minidump\Mini062607-01.dmp
C:\Users\MOI\AppData\Local\Temp\WER-65458-0.sysdata.xml
C:\Users\MOI\AppData\Local\Temp\WER47B9.tmp.version.txt






et quand je met Rapports et solution au probleme il me met:

Problem caused by antivirus software

Although we have not determined the specific cause of this problem, we know the problem was caused by antivirus software.

Recommendation

--------------------------------------------------------------------------------


To try to solve this problem, follow these steps. Each of the steps might solve your problem. If following a step doesn't fix your problem, then go on to the next step.

Update your antivirus software

Missing antivirus software updates could be the cause of your computer's problem. To make sure your antivirus is up to date, follow these steps:

Click to open Microsoft Security Center.
Click Malware protection.
If your software needs to be updated, click Update now.

If Windows can detect your antivirus software, it will be listed under Virus protection.
If your antivirus software is not displayed in Windows Security Center, go to the downloads section of your antivirus software provider’s website. Find the update for your version of the software and your operating system, and then install it. For more information, check the Help for your antivirus software.

Most antivirus software updates are free, but some providers charge a small fee for the updates. If you're using an older version of the software, you might also have to pay to upgrade to a more recent version to continue to receive the updates.

Check for multiple antivirus programs running on your computer

Running two antivirus software programs on your computer at the same time is not recommended because the two programs can interfere with each other. Even if you don't think your computer could be running two antivirus programs, antivirus software can sometimes come bundled with your computer and it might be running without your knowledge. To check if two antivirus programs are running, follow these steps:

Click the Start button, click Control Panel, click System and Maintenance, and then click Administrative Tools.
Double-click Services. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Look at the list of services under the Name column. If you find two antivirus programs, right-click each service associated with one of the programs, and then click Stop. Note that there may be multiple services running for one antivirus program.
Contact the antivirus manufacturer

If you've completed the previous steps, we recommend you contact the antivirus manufacturer directly for additional support.

To see a list of Microsoft and third-party solutions for spyware, adware, and antivirus software, go to the following website online.

Security software: Downloads and trials


--------------------------------------------------------------------------------
Rate this response:Provide Feedback





pourtant j'ai désinstallé Norton préinstallé proprement, j'ai passer un coup de Ccleaner derriere avant d'installer Kaspersky

mon pc date de meme pas un mois, cette écran bleu fini par me les casser

merci de vos aides
A voir également:

1 réponse

blondin777 Messages postés 6149 Date d'inscription vendredi 15 septembre 2006 Statut Contributeur Dernière intervention 6 avril 2012 944
26 juin 2007 à 18:27
Salut.

Clique sur mon pseudo et envoies moi ton fichier dump situé içi:

C:\Windows\Minidump

Peut être que l'on en saura un peu plus...
1